DELIVERY & COLLECTION

Delivery where available. Collection close by.

Product fulfilment eligibility is shown in the current catalogue and enforced at checkout. Current refill products may be collection/refill only; this policy does not promise national courier delivery for every product.

Delivery timing

Natural Water shall endeavor to supply ordered items to the delivery address as soon as reasonably possible within the estimated timeframe shown at checkout, following order confirmation and receipt of required payment, unless otherwise stated.

• Cape Town, Johannesburg and Pretoria: 3–5 working days.
• Regional areas: 4–6 working days.
• Remote areas: 5–10 working days.

Customers may be contacted before delivery to verify order details and should provide a reachable daytime telephone number. Natural Water uses third-party courier and pickup services and may select the appropriate dispatch method. A signature may be required for residential deliveries.

Addresses, part orders and charges

Customers remain responsible for providing the correct delivery address. Address changes may not be possible once an order has been processed or dispatched, and changes after dispatch may incur additional shipping charges. Part orders may be delivered where practical and customers should be notified.

Delivery or collection cost may vary by product, quantity, destination and fulfilment method. Customers should rely on the final order summary and checkout amount before payment; we do not publish unapproved delivery prices.

Availability and corrections

Stock is subject to availability. If an ordered item cannot be fulfilled, Natural Water may offer an alternative where appropriate, fulfil part of an order where practical, or refund the unavailable item or affected order.

We take reasonable steps to reflect accurate product descriptions, availability, pricing and delivery charges. Where an incorrect price or availability error occurs, Natural Water may cancel or correct the transaction and refund an affected amount paid, subject to applicable law and the Returns & Refunds Policy.

Please notify Natural Water of undelivered items within 30 calendar days from the date of sale.

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