Your information, handled with care.

Natural Water uses personal information for account creation, order and payment processing, delivery or collection, enquiry handling, customer support, security and fraud prevention, statutory and business record keeping, service improvement, and optional marketing where permitted.

Information we may process

This can include your name, email, mobile number, delivery or collection address, account information, order history, preferences, business details supplied by you, enquiry/request data and payment transaction references.

Natural Water does not receive or store full card numbers. PayFast processes payment information for the online payment flow.

Marketing choices

Natural Water will only send promotional electronic communications where permitted by applicable law. Where consent is required, customers will be given a clear opportunity to opt in. Marketing consent is optional and is not a condition of purchasing from Natural Water. Customers may withdraw consent or unsubscribe at any time.

Your rights and children

You may request access, correction, deletion where legally applicable, objection or restriction where applicable, and withdrawal of marketing consent by contacting info@naturalwaterrefill.co.za. Requests are reviewed alongside legal and business retention requirements; deletion is not automatic where retention is required.

Natural Water does not knowingly collect personal information from persons under 18 without appropriate authority. If such data is identified and is not legally required, it will be handled appropriately after review.

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