RETURNS & REFUNDS

Clear help for order problems.

Because drinking water and related goods are consumable products, returns are assessed with product safety, hygiene and public-health considerations in mind. This policy does not limit rights provided by applicable South African consumer law.

When to contact us

Please contact support promptly with your order reference and proof of purchase if an incorrect item was supplied, goods were damaged, packaging appears defective, an order was not received, or an order is incomplete. We may reasonably inspect or verify the issue before a remedy is provided.

Consumable goods

Where appropriate, sealed and unopened consumable goods may be considered in line with applicable law. Goods that have been opened, consumed, tampered with, or cannot safely be returned due to hygiene or public-health considerations may be restricted.

Refunds

If Natural Water cannot fulfil an item or affected order, or an incorrect price has been charged, we will assess the matter and arrange an appropriate refund. Approved refunds are normally returned using the original payment method where practical. Processing time can depend on the payment provider or bank.

For service and returns contact support@naturalwaterrefill.co.za. For payment or refund queries contact accounts@naturalwaterrefill.co.za.

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