FAQ

Helpful answers.

Can I browse or buy without an account?

Yes. Public browsing and guest checkout are available. An account adds saved addresses, preferences, history and repeat ordering.

Are all products available for delivery?

No. Availability is set per catalogue item and checkout only permits an eligible fulfilment method. Refill products may be collection/refill only.

When is payment confirmed?

After Natural Water receives and verifies the PayFast payment notification.

How do I change marketing preferences?

Sign in to your profile and change the optional marketing preference. It is not required to buy from Natural Water.

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